Privacy Policy.
Website: https://www.hycore.co.za
Effective Date: 5 November 2026
Company Registration Number: 2019/098407/07
VAT Registration Number: 4940287107
HY CORE POWER SOLUTIONS (PTY) LTD (“Hy Core”, “we”, “us” or “our”) respects the privacy and confidentiality of its customers, website visitors, suppliers and business partners.
We are committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and other applicable South African legislation.
This Privacy Policy explains how we collect, process, use, store, protect and disclose personal information when you:
Visit our website.
Browse our online store.
Register a customer account.
Place an order or purchase products.
Submit a Request a Quote.
Contact us through our website, email or telephone.
Request technical assistance, repairs or engineering services.
Engage with us in any other business capacity.
By using our website or providing personal information to Hy Core, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable legislation.
The responsible party for the processing of personal information is:
HY CORE POWER SOLUTIONS (PTY) LTD
Physical Address:
130 Shepstone Road
New Germany
KwaZulu-Natal
3610
South Africa
Telephone: +27 31 940 5063
Email: [email protected]
Website: https://www.hycore.co.za
Company Registration Number: 2019/098407/07
VAT Registration Number: 4940287107
For privacy-related enquiries, requests or concerns, please contact us using the details above, addressed to the Information Officer.
Depending on how you interact with Hy Core, we may collect and process the following categories of personal information.
Full name and surname.
Company or organisation name.
Contact person details.
Identification information where legally required.
Email address.
Telephone and mobile numbers.
Physical address.
Billing address.
Delivery address.
Where customers register an account or purchase products through our online store, we may collect:
Username and account details.
Email address.
Billing and delivery information.
Order history.
Purchase records.
Customer communication history.
Passwords are handled through the website’s authentication system and should not be disclosed to Hy-Core personnel.
When submitting a quotation request through our website, we may collect:
Customer name.
Company name.
Email address.
Contact number.
Products requested.
Product quantities.
Technical specifications.
Additional comments or instructions.
Quotation history and related correspondence.
This information is required to process quotation requests, identify the products required and communicate with the requesting customer.
When purchasing products or services, we may process information relating to:
Transaction references.
Payment confirmation.
Order values.
Invoices and receipts.
Payment status.
Billing information.
Online payments may be processed by independent third-party payment service providers.
Hy Core does not intentionally store full payment card details or security codes on its website servers.
When visiting our website, certain technical information may be collected automatically, including:
IP address.
Browser type and version.
Operating system.
Device information.
Website pages visited.
Date and time of visits.
Referring websites.
Website usage and interaction information.
This information assists us with website security, troubleshooting, performance monitoring and improving the website experience.
We collect personal information through various channels, including:
Website registration forms.
WooCommerce checkout and order forms.
Request a Quote forms.
Website contact and enquiry forms.
Email correspondence.
Telephone conversations.
Direct business communications.
Supplier and business transactions.
Cookies and other website technologies.
Information provided by authorised third-party service providers.
We generally collect personal information directly from the individual concerned.
Where information is obtained from another source, we will do so in accordance with applicable legislation.
Personal information is collected and processed only for legitimate business and operational purposes, including:
To:
Process customer orders.
Confirm purchases.
Prepare invoices.
Arrange payments.
Coordinate deliveries and collections.
Maintain transaction records.
Provide after-sales support.
To:
Receive and review quotation enquiries.
Identify requested products and quantities.
Verify technical requirements.
Prepare quotations.
Communicate pricing and availability.
Maintain quotation records.
Follow up on outstanding quotations where appropriate.
To respond to enquiries, provide technical assistance, communicate order updates and manage customer relationships.
Where applicable, customer and project information may be used to provide engineering, manufacturing, hydraulic repair, servicing and related technical services.
To maintain website functionality, prevent fraudulent activity, identify security threats, investigate technical problems and improve website performance.
To comply with applicable legislation, tax requirements, accounting obligations, regulatory requests and other lawful business requirements.
Where legally permitted, we may use contact information to communicate relevant product information, company updates, services and promotional material.
Customers may opt out of marketing communications at any time.
We will not use personal information for unrelated purposes without an appropriate lawful basis or consent where required.
Hy-Core processes personal information in accordance with the conditions for lawful processing established by POPIA.
These include:
Accountability.
Processing limitation.
Purpose specification.
Further processing limitation.
Information quality.
Openness.
Security safeguards.
Data subject participation.
Personal information will only be processed where there is an appropriate lawful basis, including where processing is necessary to fulfil a contract, comply with a legal obligation, protect legitimate business interests or where valid consent has been obtained, as applicable.
We aim to collect only information that is reasonably necessary for the relevant purpose.
Hy Core does not sell, rent or trade customers’ personal information to third parties.
However, personal information may be shared with trusted third parties where reasonably necessary to operate our business and fulfil customer requirements.
These may include:
Payment information may be processed by authorised payment gateways and financial institutions to facilitate transactions, verify payments and prevent fraudulent activity.
Customer names, contact details and delivery addresses may be shared with courier companies and logistics providers to facilitate deliveries.
Website hosting providers, server administrators, email service providers and technical support providers may process certain information when maintaining and supporting our website and business systems.
Information may be shared with accountants, auditors, legal advisers and other professional service providers where reasonably necessary for legitimate business or legal purposes.
Information may be disclosed where required by law, court order, regulatory request or other lawful obligation.
Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security obligations are in place.
Our website may use cookies and similar technologies to improve website functionality, user experience and security.
Cookies are small text files stored on your device when you visit a website.
They may be used for purposes including:
Remembering customer preferences.
Maintaining shopping cart functionality.
Supporting customer login sessions.
Improving website navigation.
Analysing website usage.
Maintaining website security.
Supporting website performance.
Certain cookies may be provided by third-party services integrated into our website.
You may manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality, including customer login, shopping cart and checkout operations.
Our website may contain links to third-party websites, manufacturers, suppliers, payment providers or other external services.
These websites operate independently and may have their own privacy policies, security arrangements and terms of use.
Hy Core does not control the privacy practices or content of external websites.
Customers are encouraged to review the relevant privacy policies before submitting personal information to third-party websites.
Hy Core retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, contractual and accounting obligations.
Retention periods may vary depending on the nature of the information.
Examples include:
Customer account information: for as long as the account remains active and thereafter where necessary for legitimate business or legal purposes.
Order and invoice records: in accordance with applicable tax and accounting retention requirements.
Quotation records: for reasonable business, contractual and recordkeeping purposes.
Customer correspondence: for as long as necessary to manage enquiries, disputes and business relationships.
Technical website logs: for periods appropriate to security, troubleshooting and operational requirements.
When personal information is no longer required, reasonable steps will be taken to securely delete, destroy or de-identify it, subject to any applicable legal retention requirements.
Hy Core takes reasonable technical and organisational measures to protect personal information against:
Unauthorised access.
Unlawful processing.
Accidental loss.
Destruction or damage.
Unauthorised alteration.
Unauthorised disclosure.
Security measures may include access controls, password protection, server security, firewall protection, system updates, backups and other appropriate safeguards.
Access to personal information is restricted to authorised personnel and service providers who require access for legitimate business purposes.
Although reasonable precautions are taken, no website, electronic communication or internet-based system can be guaranteed to be completely secure.
Where a security compromise occurs that meets the notification requirements under POPIA, affected data subjects and the Information Regulator will be notified as required by law.
Certain third-party service providers, hosting facilities, software platforms or communication services may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, HyCore will take reasonable steps to ensure that the transfer complies with Section 72 of POPIA.
Such transfers will only take place where an applicable lawful basis and adequate protection requirements are satisfied.
Hy Core may communicate with existing customers and business contacts regarding products, services and relevant company information, subject to applicable legislation.
Where prior consent is required for electronic direct marketing, such consent will be obtained before marketing communications are sent.
Customers may unsubscribe from marketing emails or request that their contact information no longer be used for direct marketing.
Requests to opt out of marketing communications can be sent to:
Email: [email protected]
Please note that opting out of marketing communications will not prevent Hy-Core from sending essential transactional communications relating to existing orders, quotations, invoices, warranties or other contractual obligations.
In accordance with POPIA, individuals have certain rights relating to their personal information.
Subject to applicable legal requirements, these rights include:
You may request confirmation of whether Hy Core holds personal information relating to you and request access to that information.
You may request that inaccurate, incomplete, outdated or misleading personal information be corrected or updated.
You may request the deletion or destruction of personal information where legally permissible and where the information is no longer required for a lawful purpose.
You may object to the processing of your personal information in circumstances provided for under POPIA.
Where processing is based on consent, you may withdraw that consent, subject to any lawful consequences of withdrawal.
You may object to the use of your personal information for direct marketing purposes.
You may lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully or your privacy rights have been infringed.
Requests relating to personal information should be submitted to:
Email: [email protected]
Please include sufficient information to identify yourself and describe the nature of your request.
Hy Core may request reasonable proof of identity before releasing or amending personal information.
Hy-Core’s products and services are primarily intended for businesses, industrial customers and adult consumers.
Our website is not specifically directed at children.
We do not knowingly collect personal information from children without the appropriate consent or authorisation required under POPIA.
Where we become aware that personal information has been collected unlawfully from a child, reasonable steps will be taken to address the matter in accordance with applicable legislation.
Hy Core does not intend to use personal information for automated decision-making that produces legal consequences or similarly significant effects on individuals without appropriate lawful grounds and safeguards.
Where automated processing is introduced for such purposes, it will be handled in accordance with applicable POPIA requirements.
Hy Core reserves the right to update, amend or revise this Privacy Policy from time to time to reflect:
Changes in legislation.
Changes to business operations.
Changes to website functionality.
New services or technology.
Changes to data collection and processing practices.
Updated security and privacy requirements.
The latest version will be published on the Hy-Core website.
Customers are encouraged to review this policy periodically.
Any material changes will be reflected in the updated policy.
For questions, requests or concerns relating to this Privacy Policy or the processing of personal information, please contact:
HY CORE POWER SOLUTIONS (PTY) LTD
130 Shepstone Road
New Germany
KwaZulu-Natal
3610
South Africa
Telephone: +27 31 940 5063
Email: [email protected]
Website: https://www.hycore.co.za
All privacy-related correspondence should be addressed to the Information Officer.
If you believe that your personal information has been processed in a manner that contravenes POPIA, you may lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: https://inforegulator.org.za/
The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and the Promotion of Access to Information Act.
HY CORE POWER SOLUTIONS (PTY) LTD
Engineering Solutions. Quality Products. Reliable Service.
© 2026 HY CORE POWER SOLUTIONS (PTY) LTD. All Rights Reserved.
