Terms & Conditions.
Website: https://www.hycore.co.za
Effective Date: 5 November 2026
Company Registration Number: 2019/098407/07
VAT Registration Number: 4940287107
These Terms and Conditions govern the use of the HY CORE POWER SOLUTIONS (PTY) LTD website, online store, quotation facilities, products and services.
By accessing this website, requesting a quotation, placing an order, purchasing products or engaging HY CORE POWER SOLUTIONS (PTY) LTD (“Hy-Core”, “we”, “us” or “our”) for services, you (“the Customer”, “you” or “your”) agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not proceed with an online purchase or use the website’s quotation facilities.
These Terms and Conditions apply to individual consumers, businesses, organisations and other entities purchasing products or services from Hy-Core, subject to the applicable provisions of South African law.
HY CORE POWER SOLUTIONS (PTY) LTD
Physical Address: 130 Shepstone Road, New Germany, KwaZulu-Natal, 3610, South Africa.
Telephone: +27 31 940 5063
Email: [email protected]
Website: https://www.hycore.co.za
Company Registration Number: 2019/098407/07
VAT Registration Number: 4940287107
Hy Core specialises in the supply, distribution, engineering, design, manufacture, servicing and repair of hydraulic equipment and associated industrial components.
Products and services offered may include, but are not limited to:
Hydraulic pumps, motors and valves.
Hydraulic cylinders and associated components.
Hydraulic power packs and systems.
Hydraulic spare parts and replacement components.
Electronic and electrohydraulic equipment.
Engineering, design and manufacturing services.
Hydraulic equipment repairs, servicing and testing.
Technical support and related industrial solutions.
Product specifications, descriptions, images and technical information are provided for general guidance and identification purposes.
Although every reasonable effort is made to ensure accuracy, product images, descriptions and specifications may differ from the actual supplied product due to manufacturer updates, product revisions or supplier information.
Customers are encouraged to verify product specifications, compatibility and suitability before placing an order.
The Customer is responsible for ensuring that products selected are suitable for their intended application.
Where products are selected based on model numbers, serial numbers, part numbers, technical specifications or equipment references supplied by the Customer, the Customer remains responsible for ensuring that the information provided is accurate and complete.
Hy Core may provide technical assistance and recommendations where requested. However, unless expressly agreed in writing, such assistance does not constitute a guarantee that a product will be suitable for every particular application.
Customers should obtain written confirmation of compatibility where there is uncertainty regarding product selection.
Products used in hydraulic and industrial applications must be installed, operated and maintained in accordance with the relevant manufacturer’s instructions, technical specifications and applicable safety requirements.
All product prices displayed on the website are subject to change without prior notice.
Prices are displayed in South African Rand (ZAR). Applicable VAT will be reflected in the order pricing and checkout calculations.
Hy Core reserves the right to correct genuine pricing, typographical, technical or product listing errors.
The availability of products displayed on the website is subject to existing stock levels and supplier availability.
An order acknowledgement or automated email does not necessarily constitute final acceptance of an order.
Where a product becomes unavailable after an order has been placed, Hy-Core will notify the Customer and discuss the available alternatives, including cancellation and any applicable refund.
Customers may submit quotation requests through the website’s Request a Quote facility.
A quotation request does not constitute a confirmed purchase or binding order.
Following receipt of a quotation request, Hy-Core will review the requested products, quantities, specifications and availability before issuing a formal quotation.
Formal quotations will, where applicable, specify:
Quotation reference number.
Product descriptions and quantities.
Applicable pricing.
VAT.
Delivery or collection arrangements.
Payment terms.
Quotation validity period.
Any additional conditions relevant to the quotation.
Unless otherwise stated, quotations are valid only for the period specified in the quotation document.
Where no validity period is specified, Hy Core reserves the right to review or withdraw the quotation if supplier pricing, availability or other material circumstances change.
A quotation becomes binding once accepted by both parties in accordance with its stated terms and conditions.
Hy-Core reserves the right to decline a quotation request where products are unavailable, technical information is insufficient or the requested requirements cannot reasonably be fulfilled.
Orders may be placed through the online store, by written quotation acceptance, email or another approved communication channel.
An order will only be regarded as accepted once Hy-Core has confirmed acceptance in writing or otherwise commenced performance in accordance with an agreed arrangement.
Hy Core reserves the right to refuse or cancel an order where:
A product is unavailable.
Incorrect pricing or product information has been published.
The Customer has supplied incorrect or incomplete information.
Payment has not been received where payment is required before fulfilment.
There are reasonable grounds to suspect fraudulent activity.
The order cannot reasonably be fulfilled.
Where an order is cancelled by Hy-Core after payment has been received, any amount refundable to the Customer will be processed in accordance with applicable law.
Payment terms will be specified on the applicable quotation, order confirmation or tax invoice.
Unless otherwise agreed in writing:
Payment must be made in accordance with the agreed payment terms.
Orders requiring advance payment will only proceed once the payment has been received and verified.
Approved account customers must settle invoices within their agreed credit terms.
Hy Core reserves the right to withhold dispatch, manufacturing, repairs or further services where payment obligations have not been met.
All payments must be made using the approved payment methods or banking details supplied by Hy-Core.
Customers are responsible for ensuring that payments are made using the correct banking details.
Hy Core will not be responsible for payments made to fraudulent or unauthorised bank accounts.
Any banking detail changes must be independently verified with Hy Core before payment is made.
Delivery arrangements will be agreed at the time of purchase or quotation acceptance.
Delivery costs, where applicable, will be communicated to the Customer before the order is finalised.
Delivery times are estimates unless a specific delivery date has been expressly agreed in writing.
Hy Core will make reasonable efforts to meet the agreed delivery timelines but cannot be held responsible for delays caused by circumstances beyond its reasonable control, including courier disruptions, supplier delays, transport interruptions or other unforeseen events.
The Customer is responsible for providing accurate delivery information and ensuring that someone authorised is available to receive the delivery.
Customers should inspect delivered goods upon receipt and report visible transport damage, shortages or incorrect items as soon as reasonably possible.
Nothing in this section limits any statutory rights relating to delivery or the condition of goods.
Hy Core aims to ensure that all products supplied meet the relevant specifications and quality requirements.
Customers wishing to return or exchange products must contact Hy-Core before returning the goods.
Returns will be assessed in accordance with the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, where applicable, and other relevant South African legislation.
Where a Customer has ordered an incorrect product or no longer requires an item, a return or exchange may be considered subject to the nature of the product, its condition and the applicable legal requirements.
Products accepted for discretionary returns must generally be:
Unused and in their original condition.
Returned with their original packaging, where applicable.
Accompanied by the original invoice or proof of purchase.
Complete with all supplied accessories and documentation.
Custom-manufactured, specially ordered, modified or specifically configured products may not qualify for discretionary returns, subject always to any rights provided by applicable law.
Nothing in these Terms and Conditions excludes or limits the Customer’s rights under applicable consumer protection legislation.
Where goods fail to comply with the requirements of the Consumer Protection Act, the Customer may be entitled to return the goods within the applicable statutory period and receive a repair, replacement or refund, as provided by law.
In particular, the implied warranty provisions of Section 56 of the Consumer Protection Act apply where applicable.
Approved refunds will be processed using the original payment method where reasonably possible, or through another agreed method.
The time required for a refund to reflect will depend on the relevant banking institution or payment provider.
Products supplied by Hy Core may carry manufacturer warranties or other express guarantees.
Any applicable manufacturer warranty will be subject to the manufacturer’s stated terms and conditions.
The Customer must comply with the relevant installation, operation, maintenance and handling instructions.
A warranty claim may be affected where a product has been:
Incorrectly installed or commissioned.
Operated outside its specified operating parameters.
Subjected to misuse, negligence or improper handling.
Modified or repaired by an unauthorised person.
Damaged through contamination, incorrect fluids or inadequate maintenance.
Used in an application for which it was not designed.
Any assessment of a warranty claim will take into consideration the product, its intended application, the manufacturer’s requirements and applicable legislation.
Nothing in these Terms and Conditions excludes any statutory warranty or consumer protection rights that cannot lawfully be excluded.
Where Hy Core undertakes repairs, manufacturing, engineering, design or other technical services, the scope of work will be determined by the applicable quotation, purchase order or written agreement.
For repair work:
Equipment or components received will be assessed where necessary.
An inspection or assessment may identify additional parts or work required.
Where additional work is required beyond the original quotation, the Customer may be requested to approve the revised scope and pricing.
Repairs will be undertaken in accordance with the agreed scope of work.
Testing will be conducted where specified or appropriate to the agreed service.
Hy Core will not be responsible for additional work undertaken outside the approved scope unless such work has been authorised or is otherwise permitted under the applicable agreement.
Manufacturing and engineering projects will be undertaken in accordance with the agreed specifications, drawings, technical documentation and project requirements.
Changes to approved designs, specifications or manufacturing requirements may result in additional costs and revised delivery timelines.
Customers must ensure that all information provided to Hy-Core is accurate, complete and up to date.
This includes:
Contact and billing information.
Delivery addresses.
Company and VAT details.
Product identification and technical specifications.
Equipment model and serial numbers.
Drawings, measurements and project requirements.
Hy Core cannot accept responsibility for errors, delays or additional costs resulting from incorrect or incomplete information supplied by the Customer.
Customers are responsible for ensuring that products and equipment are used by appropriately trained and qualified personnel.
All website content, branding, logos, text, product descriptions, images, graphics, documentation, drawings and other intellectual property belonging to Hy-Core remain the property of Hy-Core or their respective owners.
No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission, except where permitted by law.
Third-party trademarks, product names and manufacturer references remain the property of their respective owners.
The use of manufacturer names, logos and product references is for identification and compatibility purposes and does not necessarily indicate an official affiliation, authorisation or endorsement.
Hy Core will exercise reasonable care and skill in supplying products and performing agreed services.
To the extent permitted by applicable law, Hy-Core will not be liable for indirect, incidental or consequential losses arising from the use, misuse, installation or inability to use products or services supplied.
This may include loss of production, operational downtime, loss of profits, loss of business opportunities or damage arising from incorrect installation, operation or maintenance.
Hy Core will not be responsible for failures resulting from circumstances outside its reasonable control or from the Customer’s failure to comply with product specifications and operating requirements.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, gross negligence where applicable, or statutory consumer rights.
Hy-Core will not be held responsible for delays or failure to perform contractual obligations where such delays or failure result from circumstances beyond its reasonable control.
Such circumstances may include:
Natural disasters and extreme weather conditions.
Fire, flooding or other major incidents.
Industrial action or labour disruptions.
War, civil unrest or government restrictions.
Transport and logistics interruptions.
Supplier or manufacturer disruptions.
Electricity, telecommunications or infrastructure failures.
Other unforeseen events that materially affect operations.
Hy Core will make reasonable efforts to notify affected Customers and minimise the impact of such events.
Where performance becomes impossible or is materially delayed, the parties will make reasonable efforts to agree on an appropriate alternative arrangement.
Customers agree to use the website lawfully and responsibly.
Customers must not:
Attempt to gain unauthorised access to the website or its systems.
Interfere with website operations or security.
Submit false, misleading or fraudulent information.
Introduce malicious software or harmful code.
Use the website for unlawful or unauthorised purposes.
Reproduce or exploit website content without permission.
Hy Core reserves the right to restrict or suspend access where misuse, security threats or unlawful activities are identified.
Hy Core respects the privacy of its Customers and processes personal inform
